Article by TaquilaColeman

This article is going to teach and educate you on how you can start today developing your customer service skill level. The way how you communicate with others will determine how far you go as an entrepreneur. Once you understand the right words to use and say to win over your customers and clients, they will always keep coming back to you for more. Remember people don’t care how much you know until they know how much you care about them.

As an entrepreneur, you must:1.Solve your customers problems. Your customers have problems that they need you to solve for them. It is your responsibility to the client to make sure that you are servicing them with products and with information that will help solve their problems. Three ways to help you figure out your customer problems. First way is by asking them directly what exactly it is they need help with. Second is by having them fill out a survey that will help you understand their needs and wants. Third, is by listening to them. People are always telling us their wants, and needs but we fail to listen to what it is they are saying to us.2.Respond back to your customers. If your clients leave you a comment on your blog, respond back to them. While you are on social network sites and if your customers are asking you questions and leaving you comments on your status then answer them. Don’t nobody like to be ignore. Respond back as soon as possible to your customers.3.Go over and beyond. Do more than expected. Give out valuable information to your customers that will help take their life to the next level. Help your clients achieve whatever it is that they are setting out to achieve.4.Do not be afraid to extend business to someone else. You will not solve every single client problems. There will be times when a client may need you to do something that’s out of your field or expertise so instead of trying to get them to buy something else from you that they don’t need, refer them to someone who can help them get to that next level.5.Reward your customers. Everybody love praise and recognition. Recognize when your clients are accomplishing their goals and getting things done. Don’t be afraid to give out awards to your clients when you know they deserve it because of the hard work and dedication they have put forth.6.Treat them like a person. I hate meeting people who act like they really want to know more about you and help you but soon as you buy something from them they jump back into business mode and cannot talk to you any-longer. Now they’re done with you because they got the sale from you. Don’t be this type of person. Treat people like you will want to be treated. Get to know some of your clients. If and when they buy from you don’t just brush them off because now you have the money, continue to answer their questions and help them7.Say thank you. Always tell others thank you for your time, your services. Let your customers know that you appreciate them and watch how they keep coming back for more.

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Article by Ryan Moeller

One of the big motivators for becoming a real estate investor is to get out of the rat race. Real estate investing can be an 80 hour a week job, or it can provide you with financial freedom and a lifestyle where you get to choose how, when, where, why. The key is to become an entrepreneur. Many think of an entrepreneur as just a business owner, but an entrepreneur is much more.An entrepreneur can be sipping on Mai Tais in a far off land while his/her business or better yet businesses are running themselves and increasing net worth and cash flow. Here are some tips to become a passive investor and true entrepreneur.1. Create a strategy and business plan – Every hour you spend on creating a strategy and business plan will save you 10 hours of wasted time trying to wing it.2. Separate yourself from the daily processes – This is the tough one. Many cannot grasp the idea of delegating anything. They are do-it-yourselfers and trust no one. Change that and go with the strategy “If I don’t have to do it, then delegate” and separate yourself from as many daily processes as you can. Your business must run on it’s own. That means hire property managers, project managers, assistants, contractors, attorneys, office managers, sales/agents, CEO, etc.3. Create systems and build teams – Document systems, improve systems and build teams to handle all the processes in these systems. Then duplicate.4. Spend your time on continuous improvement, strategy, growth and high level decisions – These are the tasks that add value to your business but do not have to be done everyday to keep the business going. Duplicate your teams and systems, always improve and be opportunistic and well as fend off threats.5. Lend your money – Financing is one of the biggest challenges for businesses and real estate investors today. Find a trustworthy business with a successful track record and strong business plan and become a passive investor partner. You can be an equity partner, joint venture, private money lender, hard money lender, angel investor, etc.Have you ever heard that only 4% of seminar and boot camp attendees actually do something? That means 1 in 20 people at your weekend seminar will succeed. Most people will say it is because they do not do anything. While I agree with that, I think the reason they do not do anything is they are intimidated by the time it will take for them to build the business. To overcome this: create a strategy, systems and a team that can separate you from daily processes. Then focus on entrepreneurial activities. Once you achieve this, get some hobbies, volunteer, give back and spend time with your family with all the free time you will have. Happy Investing!Real Return Real Estate